FREQUENTLY ASKED QUESTIONS. When you add a device using any of the available methods Express, Manual, Advanced, or Import from CSV file, the process fails with an error message. Microsoft Visual Studio 6.0 Sp5'>Microsoft Visual Studio 6.0 Sp5. There are a number of reasons why you may not be able to add a camera to an XProtect installation. Normally, it will have to do with the XProtect Device Pack version installed, the firmware version of your device, or it may be an authentication issue among other reasons. Below is a list of troubleshooting steps. Solution 1. Make sure that the added device is supported by Milestone. Milestone Cannot Retrieve Serial Number' title='Milestone Cannot Retrieve Serial Number' />Check the Downloads section of the Milestone website for a detailed list of supported devices. Milestone develops unique drivers for devices or device families, in addition to generic drivers for standards based devices like ONVIF, PSIA or devices using the RTSPRTP protocols. All devices specifically listed are supported by Milestone. Devices that are used under a generic driver and not specifically listed as supported may work, but Milestone is unable to provide support for them. Install the latest available XProtect Device Pack. A device pack is a set of drivers built by Milestone installed to your XProtect software to interface with supported cameras. Support for new devices is added all the time and the device packs are released approximately every two months. Each device pack adds support for new devices, and solves issues reported on currently supported devices. If your device is already supported in the device pack currently installed, but an update is available, it is a good idea to install the updated version. Check that the device can be accessed over the network. This may seem like a common sense thing to check, but if you are unable to connect to a device using a web browser, or the software which came with it, then you will not be able to access the device using XProtect software. Milestone Systems is a global leader in IP video. Unable to retrieve serial number. Simply provide us your Motorola MILESTONE IMEI and current service provider. The unlock code together with FREE instructions will be sent to your email within hours. OCS Inventory Unified Unix Agent 2. No. Drivers cannot target bugs and blueprints to this milestone. Retrieve family, serial number. There are several methods to verify connectivity, including opening the device using a web browser, accessing the device with the vendor supplied software, the Windows ping utility, or Telnet. Check the documentation supplied with your device for information on network configuration. Installer Iso Sans Graver Dvd. Keep in mind that the device may not use the common HTTP port TCP 8. Check if you can log in to the device. Similar to 3 above, if you cannot log in to the device through a web browser or vendor supplied software, then you are unlikely able to add the device in XProtect software. Verify that you have the correct log in credentials for the device. Milestone Cannot Retrieve Serial Number' title='Milestone Cannot Retrieve Serial Number' />Milestone Xprotect Error. Fri Aug 01, 2014 759 am. Hello. cannot retrieve serial number. Web page and login to camera and problem will solve. Milestone, the leader in commercial NVR software came out with a new release a few weeks ago and they have made some good improvements. Milestone is one of my. In this HOWTO we break down the process for licensing cameras into Milestone XProtect when your XProtect. Milestone XProtect. Also, many XProtect software versions require that you use a specific administrative account on the device usually the default Administrator account. Check the XProtect Device Pack release notes for the required administrator user name, and ensure you can log in to the device with this account. Check if Windows Firewall is enabled. Windows Firewall can cause problems during the device configuration process as well as after the device has been successfully added. Normally, XProtect software will add exceptions to the Windows Firewall during installation, but this is not always the case. If you must leave Windows Firewall enabled, you will need to add exceptions for all XProtect services. Leave the username drop down set to default. In the XProtect Enterprise and any of the XProtect SMB products, you can add a device with the default user name or specify a user name yourself. This is misleading though since this feature is device driver dependent. This means that model X from manufacturer Y may support the option of using non default administrator user names, but model Z might still require the default user name. Sometimes, entering your own user name in this field can result in corrupt login credentials for the device. Does your Motorola MILESTONE US Unlock Code work only. IMEI is a 15 digit serial number unique to. IMEI number. Serial Number. Each Axis product has a unique serial number that can be used in the installation process or for identification of. Cannot Retrieve Serial Number on remote camera I attempted to add a remote Canon VBC60 camera to Milestone Enterprise 8. The camera was successfully added via the. Check the firmware version installed on the device. When Milestone adds support for a device, a driver is built based upon the firmware version of the device in our lab. Most of the time, newer firmware versions will not break support for devices, but old firmware versions often do not yet implement API features which XProtect expects the device to support. Poweriso Full 5 7 Serials And Keys there. Newer firmware versions can also occasionally break backwards compatibility, requiring you to roll back to a tested firmware version until Milestone can test and correct the driver for the newer firmware version. The XProtect SMB products Small and Medium sized Businesses are XProtect Professional, XProtect Express, XProtect Essential and XProtect Go.